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Help Centre

What is Avan.Market?

Avan.Market is a platform for fast and secure buying and selling of in-game items from CS2, Dota 2, Rust, and Team Fortress 2 (keys only).

What is Trade Protected?

After a Steam update, trades can now be canceled even after the item is delivered. On our platform, this risk is eliminated — all accounts are ours, and trades will never be canceled from our side.

Is verification required to withdraw funds?

No, verification is not required — unless our anti-fraud system detects suspicious activity.

Is there a referral program?

Yes. You earn 2.5% from every item sold and 0.5% from every item purchased by your referral.

Why don't I receive money for sales instantly?

Due to recent CS2 updates, items must be held for 8 days after being sent. Other games are not affected by this delay. Read more in the terms of service.

Can I cancel a sale?

Yes, if you haven’t sent the item — the sale will not be completed.

What should I do if the item is gone but I didn’t receive the money?

Check the status of your trade in your account. If it's marked as "Declined", please contact support.

Are there any limits on the number of items I can list?

No platform limits, but Steam may restrict the number of items per trade.

How do I load my inventory and filter items?

Why isn't the trade working?

The most common reasons are missing Steam Guard, items being unavailable for trade, or outdated inventory data.

The bot didn’t send a trade. What should I do?

Try creating the trade again. If the issue persists, contact support.

How do I verify that the bot is legit?

We display the bot’s SteamID, nickname, avatar, registration date, level, Steam age, and trade ID in the offer comment.

What if I accidentally sent my item to the wrong person?

Contact support — we’ll do our best to help you recover your items.

What withdrawal methods are available?

Bank cards, e-wallets, cryptocurrency, and platform balance.

How long does it take to withdraw funds?

PayPal and SEPA — up to a few business days. Cryptocurrency and instant payments — usually within a few minutes.

What’s the minimum withdrawal amount?

200 ₽ / ~3 $ / ~250 ₴ / ~4000 ₸

What are the withdrawal fees?

Cryptocurrency — fixed fee (depends on the network). Bank methods — percentage-based.

Why was my withdrawal declined?

Invalid payment details or triggered anti-fraud protection.

How do I protect my account?

Enable two-factor authentication via email or Google Authenticator in your account settings.

Where can I find official links and support?

All contacts and official links are available in the website footer.

How fast is your support?

Usually responds within a few seconds.

You didn't find your question?

You can use our online chat or choose Telegram

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NX Digital Limited•Reg.number 77550074•Hong Kong, Kwun tong, Hoi Yuen Road, Yau Lee Center, Room 5003, 5/F

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NX Digital Limited•Reg.number 77550074•Hong Kong, Kwun tong, Hoi Yuen Road, Yau Lee Center, Room 5003, 5/F

Guarantees•Terms of Service•Privacy Policy