Privacy Policy

The definitions used herein are those set out in the Offer, including:

«Contractor», «Avan.Market», «Website Owner» or «We» means Avan.Market, represented and operating in Russia through OOO METRICA GROUP, TIN: 9715377315, address 105005, Russian Federation, 105005, Moscow, 14 Bakuninskaya str. 1, floor 2, pom IV com 3.

«Customer», «You» or «User» means the person using the Website, including Sellers and Buyers (as those terms are defined in the Service Offer).

«Service» or «Website» means the https://avan.market website.

1. POLICY OBJECTIVE

At Avan.market, we are committed to ensuring the security of your information. Please read the following policy to understand your rights in relation to this information, including how it will be collected, stored, used, and processed.

By providing you with our website, we naturally collect information about you. This Privacy Policy sets out what we collect, how we store and use that information, with whom we may share it, and what steps we take to keep it private and secure.

This Privacy Policy is an integral part of the Terms of Service available on our website. The terms and definitions referred to in this Privacy Policy are defined in the Terms of Use of the Provider's website.

Please read the information below carefully to understand our practices regarding your information and how we will use it. By continuing to use our website, you acknowledge that you have read, understood and accepted the information described in this Privacy Policy. If any Customer does not agree to this Privacy Policy in whole or any part thereof, the Customer shall not access or use the Website.

If you agree to this Privacy Policy, you must click on the appropriate button offered to you.

2. COLLECTING, PROCESSING AND USING YOUR INFORMATION

2.1 Information we collect when you access the Service

When you visit the Website, we collect the information sent to us by your computer, mobile phone, or other access device. This information includes:

• Your IP address;
• Device information including, but not limited to, device ID, name, and operating system type;
• Mobile network information;
• Standard web information such as your browser type and the application on which you access our website.

We are collecting this information for:

• Manage our website and personalise it for you;
• To monitor and analyse trends, usage and activity in connection with our website and services and to provide third parties with aggregated and anonymised statistical information about our users;
• Preventing, deterring and investigating violations of this Privacy Policy and/or our website or any fraudulent or other illegal activity.

When you access the website or use our service, we may place small data files called cookies on your computer or other devices. We use these technologies to recognize you as our user, customize our website for you and to track your use of our website.

2.2 Information we collect when you use the website

When you log in to the website through your Steam account, in addition to the information collected when you access our website, we also collect information available on your Steam account, namely:

• Your first and last name;
• Your date of birth;
• Your phone number;
• Your social media profile;
• Your previous transaction or payment history;
• Any other information, including payment information, that may be required to complete the transaction;
• A copy of your ID document that contains valid identifying information about you;
• A copy of your ID card held by you.

We collect this information for:

• Proof of your identity;
• Operating our website and providing services to you;
• Verifying that the transaction is actually carried out by you;
• Compliance with international anti-money laundering and KYC rules and practices;
• Preventing fraud or illegal activity;
• Enforcing the transaction.

We may use your personal data and other information we collect to detect, investigate, and prevent fraudulent transactions and other illegal activities, develop new products and services, and verify compliance with the website Terms of Use.

If you do not provide us with any requested personal information, you may not be able to use the website correctly.

We may refuse to allow you access to our service and website if we in good faith have doubts about the accuracy or authenticity of any personal data you have provided.

2.3 Information we may ask you to provide in order to complete transactions

In certain cases, we may ask you to provide additional information about your identity when you wish to complete transactions on the Website. Wewe may ask you to provide any or all of the following information and documents for the purposes of your identification and related transaction identification:

• Your first and last name;
• IP, browser and OS;
• A copy of Your payment order document (utility bill, bank documents, etc.).

We collect this information for:

• Proof of your identity;
• Compliance with international anti-money laundering and KYC rules and practices;
• Preventing fraud or illegal activity;
• Adherence to the person identification requirements set by payment processors;
• Manage our website and provide you with services.

We may use your personal data and other information we collect to detect, investigate and prevent fraudulent transactions and other illegal activities, to develop new products and services, and to verify compliance with the Website Terms of Use.

If you do not provide us with any requested personal data (where required for certain transactions), you may not be able to use the website correctly.

We may refuse to allow you access to our service and website if we in good faith have doubts about the accuracy or authenticity of any personal data you have provided.

2.4 Location data

When you use a location-enabled device to access our website and services, we may collect geographic location data or use various location-based methods, such as sensor data from your device, which may, for example, provide data about nearby cell towers and Wi-Fi hotspots.

2.5 Notice to parents

We will not knowingly collect personally identifiable information about anyone under the age of 13. Avan.Market strongly encourages parents to teach their children never to provide personal information online. Parents who are concerned about sharing personal information from their children may contact us at the email address listed in the Contact Us section of this Privacy Policy.

3. COOKIES

We use cookies and other similar technologies (e.g. web beacons, flash cookies, etc.) ("Cookies") to improve your experience of using the website. Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work more efficiently and provide a better and more personalised service.

Cookies can be "persistent" or "session" cookies. A persistent cookie is a text file sent by the web server to the web browser, which will be stored by the browser and will remain valid until it expires (unless deleted by the user before the expiry date). A session cookie, on the other hand, expires at the end of the user's session when the web browser is closed.

We use the following Cookies:

• Strictly necessary Cookies. These are Cookies that are required for the operation of the Website.
• Analytical/performance Cookies. They allow us to recognise and count the number of users and find out how users move around the website as they use it. This helps us to improve the performance of the website. We use web analytics tools such as Google Analytics, Hotjar and Yandex.Metric to help us understand how users interact with the website. Like many other services, Google Analytics, Hotjar and Yandex.Metrica use first-party cookies to track user interaction, in our case, they are used to collect information about how users use our website and how they use it. This information is used to compile reports and help us improve our website. The reports reveal trends in website usage without identifying individual visitors. You can opt out of Google Analytics, Hotjar and Yandex.Metric without affecting your visit to our website. For more information on how to opt out of Google Analytics tracking on all websites you use, visit this Google page. For more information on how to opt-out of Hotjar tracking on all websites you use, visit this Hotjar page, and for more information on how to opt out of trackingYandex.Metric on all the websites you use, visit this Yandex page.
• Functionality Cookies. These are used to recognise you when you return to the website. This allows us to personalise our content for you (e.g. your choice of language).

You can find more information about Cookies and how to manage them at http://www.allaboutcookies.org/. You can control the use of cookies in your internet browser settings. If you reject or delete certain cookies, be aware that the performance of the relevant features and functionality of our website and services may be impaired.

4. HOW WE MIGHT SHARE YOUR PERSONAL DATA

4.1 We may share your personal information where:

• This is necessary for the operation of our website and service.
• This is required to fulfil your transactions on the website through our payment processor partners.
• We have a public or legal duty to pass it on (for example, to help detect fraud, tax evasion, prevent financial crime, regulate reporting, litigate or protect rights and property, including our own).
• We asked for your permission to share your information and you agreed.
• Administering and providing services to you.

4.2 We may share your personal information and data with:

• Companies with which we plan to merge with or acquire (in the event of such a merger, we will notify you and require the newly formed merged entity to follow these terms in relation to your personal data).
• By law enforcement agencies, government officials or other third parties when we are required to do so by court order, judgement or similar legal process; or we believe in good faith that disclosure of personal data is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of any of our policies.
• Our suppliers and agents, including hosting providers hired by us to provide services, game developers.
• Payment processors (to fulfil your transactions when you use the website).

4.3 What we will not use your personal data for:

• We will not share your personal information with other website users or third parties, except as described in this Privacy Policy, without notice to you.
• We will not sell or rent your personal information to third parties, except as described in this Privacy Policy, without notice to you.

4.4 Links to third party websites or services and third party services.

• Our website may from time to time contain links to the websites of our affiliate networks, game developers, advertisers, payment processors, etc.
• If you follow a link to any of these sites, please note that these sites and any services that may be accessed through them have their own privacy policies, and we are not responsible for these policies or for any information, including personal data, that may be collected through these sites or services, such as contact and location information. Please read these policies before submitting any information or personal data on these sites or using these services.
• Our website may also contain services from our partners, service providers, game developers.
• In order to provide services to you and/or to perform transactions on the website when you use our website, we may from time to time receive and/or collect personal user data such as your name (username, login) and/or other identifiers from the services of our partners, service providers, game developers. We will not share this data with other website users or third parties, except as described in this Privacy Policy, without notice to you. Please note that these services that our website may contain have their own privacy policies and we are not responsible for these policies or for any information, including personal data, that may be collected through these services, such as contact and location information. Please read the policies of such services before using them. In order to complete transactions on the Website, users may be required to provide their personal and payment processing data (such as name, address, copies of identification or other proof of residence, credit card identification data) to the relevant payment processor, including consent for the payment services to process this data for the requested transactions. Please note that relevant personal data and payment processing data provided by you to a third party payment processor will be collected, stored and processed exclusively by the relevant payment processor and is not covered by this Privacy Policy. Please carefully read and follow the applicable payment processor's privacy policies.

5. HOW WE KEEP YOUR DATA SECURE

We protect your information by using security standards such as firewalls and data encryption, physical access controls to our premises and information access controls. We also allow only those employees or contractors who need to access your information to fulfil their work or job responsibilities.

6. HOW WE SHARE YOUR INFORMATION

We store and process your information using cloud services in various jurisdictions, including the United States of America. Therefore, the information we collect from you may be transferred to and stored in various jurisdictions outside your country of residence and outside the European Economic Area (EEA). The laws governing the processing of such information, including that which is categorised as "personal data", may be less strict in these places than in your country. It may also be processed by personnel outside your country or the EEA who work for us, our service providers or our business partners. By submitting your information, you consent to this transfer, storage or processing. We will take all reasonable steps necessary to keep your information secure and in accordance with this Privacy Policy.

7. YOUR RIGHTS

You can access, review and edit your personal data at any time by contacting our support team. You may be requested to provide relevant documents to confirm information about your personal data in the event of a change. European users have the right under applicable privacy laws to request that we provide details of the personal data we hold about them or, in certain circumstances, may request the deletion of their personal data.

To exercise the above rights, please contact us at the email address listed in the "Contact Us" section of this Privacy Policy.

A request to access, view, provide information about, amend or delete personal data will normally be processed within 72 hours of our receipt of the request. However, there may be delays due to technical reasons, in which case we will process the request within a reasonable time.

8. UPDATES OR AMENDMENTS TO THIS POLICY

We reserve the right to change or amend this Privacy Policy at our discretion. Any changes can be seen in the "Last Updated" box above, so please check this section regularly.

If we make any material changes, we will post the new policy on the website with the new effective date.

9. CONTACTS

If you have any questions about this Privacy Policy or wish to exercise any of your rights set out in it, feel free to contact us via live chat or email at [email protected].

Intellectual property notification: This document belongs to the Website Owner and is protected by copyright laws. It’s copying and/or use by any third party in full or in part without prior written consent of the Website Owner is strictly prohibited.

AvanMarket LLC. 405632347 Georgia, Tbilisi city, Saburtalo district, Vazha-Pshavela avenue, N 29a, 0105 together with METRIKA GROUP LLC, INN: 9715377315, address 105005, Russian Federation, 105005, Moscow, Bakuninskaya str. 14 str. 1, floor 2, pom IV com 3.

Last update: 19.08.2024