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Terms of Service
Carefully read the text of this public offer, and if you do not agree with any paragraph of the offer, we offer you to refuse the purchase of Goods and Services in our store.
SECTION 1. DEFINITIONS. ADOPTION OF TERMS AND CONDITIONS
1.1 The following definitions are used in this document:
«Contractor», «Avan.Market», «Website Owner» or «We» means Avan.Market, represented and operating in Russia through OOO METRICA GROUP, TIN: 9715377315, address 105005, Russian Federation, 105005, Moscow, 14 Bakuninskaya str. 1, floor 2, pom IV com 3.
«Customer», «You» or «User» means the person using the Website, including Sellers and Buyers (as those terms are defined below).
«Service» or «Website» means the https://avan.market website.
«Services» means services provided by the Company through the Website.
«Goods» are items from the games CS2, Dota 2, Rust, Team Fortress 2.
«Seller» is a person who sells goods using a website for the purpose of generating cash.
«Buyer» is a person who purchases items using the website.
1.2. These Terms of Service ("Terms"), including all accompanying documents, constitute a legally binding agreement between you and Avan.Market.
1.3. You must carefully read and comply with these Terms and Conditions.
1.4. By using the Website, you confirm that you have fully read, understood and unconditionally accepted these Terms. If you do not agree to these Terms in whole or in part, you may not use the Website and any related Services.
SECTION 2. GENERAL PROVISIONS
2.1. These Terms and any accompanying documents are in effect and binding on you whenever you use the Service.
2.2. You acknowledge and agree that these Terms and any accompanying documents and/or the Website may be changed, modified, amended or revised at any time without prior written notice at the discretion of the Provider. Your continued use of the Website following any changes or revisions to these Terms and Conditions, any accompanying documents and/or the Website shall constitute your agreement to and acceptance of any such changes, modifications, additions, revisions or amendments. The date of the most recent revisions and additions will appear at the top of these Terms and Conditions.
2.3. You acknowledge and agree that the Website Owner reserves the right at any time in its sole and absolute discretion to modify or suspend or remove the Website and/or disable any access to the Website for any reason.
2.4. By using the Website, the Customer promises, represents and warrants (in accordance with Applicable Law and the laws of its country of residence):
2.5. Pages of the Website may contain partner services, suppliers, Company game developers, etc. and/or links to third-party websites and services. Such links are provided for your convenience, but the Website Owner should not be construed as making any recommendation or endorsement of any third-party website or its content unless expressly stated by the Owner Website. The Website Owner does not warrant or otherwise imply that any third-party website is secure or that any such third-party website will meet your expectations. In addition, the Website Owner is not responsible for maintaining any material linked to from another website and does not make any warranty, recommendation or endorsement for that website or related service. Owner The Website shall have no liability in the event of any damage or loss or any other exposure arising directly or indirectly from the use of any content, goods or services available on or through any such third party websites and resources. Please also note that these services may have their own policies. We do not accept any responsibility or liability for these policies. Please check the policies of such services before using them.
SECTION 3. LOGGING IN TO THE USER'S WEBSITE
3.1. In order to properly use the Service, you must log in to the Website through your Steam digital distribution platform account (hereinafter referred to as "Steam" and "Steam account" respectively) using the appropriate credentials. Login credentials and other information about You are subject to the accompanying Privacy Policy available on the Website.
3.2. The Executor may require additional information about the Customer when the latter performs transactions on the Website (as described in the Privacy Policy). Avan.Market uses the specified means of identity verification to prevent fraud. If you do not fulfil the relevant verification request, your transaction may be suspended and/or your payment will be refunded within 24 hours. The Company reserves the right to terminate its business relationship with you if you fail to verify your identity.
3.3. Avan.Market reserves the right, without compensation or explanation, to deny access to the Website and/or the Service to any residents of (a) a country or territory that is the subject of United States economic or trade sanctions, as defined at https://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx (b) those listed on the U.S. Treasury Department's list of Specially Designated Nationals and Blocked Persons (https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/default.aspx), on the U.S. Department of Commerce's list of debarred individuals (https://www.bis.doc.gov/index.php/the-denied-persons-list), on the EU Unified List of Persons or similar lists of sanctioned persons (https://eeas.europa.eu/headquarters/headquarters-homepage_en/8442/Consolidated%20list%20of%20sanctions); (c) acting for or on behalf of any person on the above lists or the government of a country or territory that is the subject of United States economic or trade sanctions; (d) subject to or having any affiliation with any other UN, U.S., EU, Swiss or any other sovereign country sanctions or embargoes.
3.4. You hereby expressly agree that you are solely responsible for the use of your Steam account credentials, for any registration information provided, and for any actions taken while using the Website. You agree to keep your login credentials confidential and to notify the Website Owner immediately of any unauthorised account activity. You may know and change your login details accordingly. You are solely responsible for any loss or damage that you or the Website Owner may suffer as a result of your failure to comply with this condition.
3.5. We may terminate your use of the Website or freeze any transactions on the Website at any time if you breach these Terms and Conditions or any other Avan.Market policies, in our sole discretion and without prior notice and without any liability or further obligation of any kind to you or any other party when we deem such action reasonable and/or necessary in a particular situation, without any refunds.
3.6. By accessing the Website, You also agree to receive electronic communications from the Website Owner (e.g., by email). These communications may include notices about Your relationship with Us. You agree that any notices, agreements, disclosures or other communications that We send to You electronically will satisfy any communications law requirements, including, but not limited to, the requirement that such communications be in writing. You must retain copies of electronic communications from Us by printing paper copies or retaining electronic copies. We may also send You promotional emails including, but not limited to, newsletters, special offers, surveys and other news and information that We think will be of interest to You. You may opt out of receiving these promotional communications at any time by following the appropriate unsubscribe instructions.
3.7. Avan.Market is not affiliated in any way with Valve Corporation or Valve S.a.r.l. (individually and collectively referred to as "Valve"), the owners of Steam, or any of their affiliates. (individually and collectively referred to as "Valve"), the owners of Steam, and any of their affiliates. You agree that the terms of any applicable Steam subscription agreements or terms and conditions apply to you in all respects. Any warranties, rights, obligations or other contractual guaranteesThe relationship you have with your Steam and Valve account remains in full force and effect in addition to these Terms.
SECTION 4. TRANSACTIONS PROCESSING
All Your transactions for Goods and Services are conducted through METRICA GROUP, LLC, TIN: 9715377315, address: 14 Bakuninskaya St., 14 p. p., Moscow, 105005, Russian Federation. 1, floor 2, pom IV com 3.
4.1.To successfully complete a transaction on the Service, you must follow the following rules:
If any of the above conditions are not met by you, the Company has the right to cancel the transaction with or without any compensation.
4.2. The Deal cannot be cancelled by the Customer at any stage after confirmation in Steam. The transaction can be unilaterally cancelled by the Company at any stage on the basis of the Company's support expertise without further explanation. The Company undertakes to pay the exact amount stated in the email to the payment account chosen by you. If the Company is unable to do so for any reason, the Company may ask you to provide an alternative payment account. If you are unable to provide the Company with alternative payment information for any reason, the Company may return the items to you at its discretion. Items are no longer refundable if the Company has already made a payment to the payment account provided by you.
4.3. If you are dissatisfied with transactions with the Contractor on any matter, you may notify the Company through the Live Support system or by email. We will review your complaint and inform you as soon as possible.
4.4. You cannot use PayPal's Problem Resolution Centre to file a dispute about non-receipt of payment, as this is prohibited in the case of transactions with virtual funds.goods. You lose the right to the protection provided by third-party payment processors, as it is not possible to monitor the delivery status of virtual services and goods. The Company uses its trade history to confirm the transaction. If a transaction is completed in the commerce history, it means that it has been sent to Steam servers and completed. We cannot help with further complaints if the transaction is finalised in our trade history.
4.5. In the event that a transaction fails and the money is not received, you have up to fourteen (14) days to contact our support team about the matter. No complaints will be accepted after this period.
4.6. The money will be credited from a few seconds, up to 15 minutes, to the balance of your chosen payment service after the transaction. In rare cases, the process may take longer, paragraph 4.22.
4.7. Avan.Market has the right to use third-party payment services to buy and sell virtual items by users. The primary responsibility for processing user payments rests with the applicable payment processor. When you use any third party payment processor ("Payment Processor") to buy or sell items on the Website, responsibility for your transaction is first transferred to the relevant Payment Processor before it is delivered to you. The Payment Processor is primarily responsible for the payment and customer support associated with the payment. The terms and conditions between the Payment Processor and users who utilise the services offered by the Payment Processor are governed by separate agreements and are not subject to the Terms and Conditions on this Website.
4.8. For transactions made through a Payment Processor, the relevant Payment Processor's privacy policy applies to all payments and should be reviewed prior to any transaction and the Payment Processor's refund policy applies to all payments unless otherwise communicated by the relevant Payment Processor to users in advance.
4.9. You are responsible for paying any fees, taxes or other charges associated with transactions with Payment Processors or customs duties and taxes imposed by your local authorities. The relevant amounts payable will be indicated on the relevant Payment Processor's payment page.
4.10. The list of available Payment Processors is determined solely by Avan.Market and shall be indicated on the Website.
4.11. Any User requesting settlement through one of the Payment Processors thereby agrees to make payment through the websites of such Payment Processors covering payment systems and declares that he/she has read and accepted the terms and conditions available on such Payment Processors' websites. To the extent possible, Avan.Market shall not be liable to Users for any payment-related problems for which the owners of such websites are responsible, in particular for any delays in processing payments or inability to process them due to technical reasons. In such a case, the User must refer to the applicable Payment Processor's website in accordance with the terms and conditions of that website.
4.12. For the purposes of properly executing transactions on the Website, Users may be required to provide their personal and payment processing data (such as name, surname, address, copies of identity or other identification documents, proof of residence, credit card identification data) to Payment Processors, including consent for Payment Processors to process this data to fulfil the requested transactions.
4.13. Any transaction fees and commissions paid by Users are non-refundable. As the fees are non-refundable, the User is not entitled to claim any compensation from Avan.Market.
4.14. You are responsible for providing Avan.Market and/or the applicable Payment Processor with true and accurate information to make and receive payments in accordance with the Privacy Policy of Avan.Market and the applicable Payment Processor.
4.15. Avan.Market is not responsible for, and specifically disclaims any implied warranty of performance for, any transaction that its Payment Processors are unable to process, whether due to insufficient funds on your credit card, identification or localisation issues, or otherwise. Avan.Market reserves the right to review and approve any and all transactions you make when using the Service to ensure that they comply with these Terms and Conditions and those imposed on the Website Owner by third parties service provider parties. You expressly acknowledge and agree that such checks may require you to provide Website Owner with additional personal information to verify and confirm your identity and to conduct checks to prevent fraud and abuse of the Service, in accordance with Website Owner's Privacy Policy. Owner The Website may suspend your Account and/or your right to access the Website, and/or your performance of transactions on the Website, and contact you so that you may provide the Website Owner with additional information necessary to process the relevant payments. Such suspension shall not relieve You of Your obligation to pay any fees incurred in connection with the processing of transactions.
4.16. Payment transactions may be delayed while the Payment Processor verifies your compliance with these Terms and other applicable policies. You agree not to initiate any claims or disputes with third parties regarding payment and receipt of virtual items.
4.17. Avan.Market and/or the relevant Payment Processors have the right to set maximum daily transaction limits on the Website due to regulatory issues. By using the Website, you expressly agree to such limits.
4.18. In dealing with Payment Processors, Avan.Market will act in full compliance with the relevant legal requirements of the country of residence or operation of the Payment Processors (including, in accordance with the laws of EU member states).
4.19. Avan.Market does not provide any crypto-fiat services, fiat-cryptocurrency or any other exchange and does not act as such an exchanger.
4.20. Transactions containing items fraudulently obtained and/or suspected of being fraudulently obtained will not be paid. Such transactions (if possible) will be returned to the original owner.
4.21. The site has the right to refuse the user in the transaction without explanation. In this case, if technically possible Steam platform, the items will be returned to the user's Steam account.
4.22. In some cases, if there are issues from third party websites or/and services, payment requests may take up to 3 working days to process.
4.23. The site has the right to offer an alternative price on your transaction if this is affected by incorrect pricing of the items.
4.24. Avan.Market may refuse to finalise your purchase for the following reasons:
4.25. The total balance on avan.market is set in US dollars. Due to changes in the exchange rate, the balance total may change.
4.26. Once the Paid Service has been provided in accordance with the quality requirements, the funds spent on its purchase will not be refunded. However, if the service was provided incompletely or poorly (for example, if the balance of the personal account was not replenished correctly or the amount of replenishment did not correspond to the amount of the order), the Customer may refuse the service. To do this, it is necessary to send a request for a refund by e-mail. In this case, the Customer is entitled to a full refund of the service cost or to the provision of a similar service. The term of consideration and processing of refund requests is 14 (fourteen) working days.
4.27. After making a deposit on the web platform, the user's funds will be temporarily frozen for withdrawal within 4 days. If the user wishes to withdraw earlier than this period, the withdrawal request will be rejected. Available funds can be used exclusively for the purchase of game items.
4.28. Using the website, the user can sell and buy items from CS2, Dota 2, Rust and TF2 games. The cost of the item is formed depending on the current position of the market of game items.
4.29. When making a sale, items are sent from the seller's Steam account to the buyer's Steam account. Once the item transfer is confirmed, the funds are deducted from the buyer's account and the transaction is considered complete.
4.30. Without prejudice to the other provisions of this section above, the following rules are set out for the return of items purchased by the Customer, and the money spent by the Customer on the purchase of such items, through the Service:
4.30.1. It is possible to return the purchased item to the Seller if our specialist has determined that the item has been incorrectly valued (for example, if they believe that the automatic valuation system has valued the item incorrectly). In this case, he has the right to offer a different price or cancel the transaction (refuse to carry it out) and offer the Seller to return the item to him after 8 days (taking into account that Steam holds items for an appropriate period of time).
The cancellation of the transaction on the initiative of the Contractor with the return of the object to the Seller is also possible if the latter is offered to receive an amount less than the original price, or if the Seller has sent the object, but it is not possible to make payment to its requisitesfor any reason. In these cases, the Seller may also receive a refund of the items after 8 days as stated above.
Please note that if the Seller has not contacted to get the item back – after 22 days, the item will be sold to avoid losing it when it is locked. In such a case, a similar item or an item in the same price range may be returned to the Seller with their consent. The Provider keeps the items for 22 days after transfer to our account, so that in case of return under the conditions described above, the Seller has time to take the item back.
4.30.2. The Buyer may be refunded if he/she has mistakenly topped up the balance of the Service by an amount exceeding the amount required to purchase a certain item. In this case, the refund is made minus the commission that was spent to top up the balance.
The Buyer can also be refunded if he has topped up his balance on the Service, but did not manage to purchase the desired item, in which case he will be able to return the relevant funds after 4 days, also after deducting the commission that was spent on the top-up.
In addition, if the Buyer can return the money under the conditions stated above – if he buys an item that is not yet available (blocked) for transfer, and then he will be refunded the amount paid by him on his balance in the Service, or when, when buying an item that is not available for transfer, the Buyer is given 3 hours to agree on an exchange (for another item), but he does not agree on the exchange within the specified period, then he will also be refunded the amount paid by him on his balance in the Service.
In any case, instead of refunding the money as described above, the User may keep the deposited funds on the balance of the Service in order to use them later for (other) transactions on the Service (purchase of other items). The retention period may be limited by applicable laws, including accounting and tax laws.
4.30.3. In all cases of returning an item or money as described above, the Customer must write to the Executor's support service using the Live Support system on the Service or via Telegram chat with the Company, attaching a full description of the situation – including the transaction (deal), sold/purchased items, recharge amounts, recharge ID, receipt and ID of his Steam account.
4.30.4. If all the conditions and rules of return described above are met, then (as far as applicable) the items are returned exclusively to the same Steam account from which they were sold, and the money is returned to the details that were specified by the Customer in the relevant return communication with the Executor.
4.30.5. The Customer understands and agrees that the mechanism and terms of returning the item or money may also be affected by the rules and actions (operation) of Steam (for example, the site may block the bot on which the corresponding item in respect of which the return is made).
SECTION 5. COMPENSATION FOR DAMAGES
5.1. To the extent permitted by Applicable Law, you agree to indemnify, defend and hold harmless the Service Owner and/or its subsidiaries, affiliates, directors, officers, employees, agents, successors and permitted assigns from any and all claims, damages, losses, suits, actions, demands, proceedings, costs and/or liabilities (including, but not limited to, reasonable attorneys' fees incurred and/or necessary to successfully establish entitlement to indemnification) filed/ incurred by any third party.
5.2. The Client shall have no claim of any nature whatsoever against the Website Owner for any failure of the Contractor to fulfil any of its obligations under this Terms and Conditions as a result of causes beyond its control, including but not limited to any strike, lockout, shortage of labour or materials, delays in transport, hacking attacks on the Website or any resources relating to the Avan.Market, any economic instability, any advances in quantum computing, accidents of any kind, any default or delay by any subcontractor or supplier of Ours, riots, any political or civil unrest, acts of God, act of state or government, including regulatory action imposed, any delay in obtaining any permits, consents or approvals required by the Website Owner to supply products under these Terms and Conditions or by any other authority.
SECTION 6. LIMITATION OF LIABILITY
6.1. It is against the terms and conditions of many online games to use real money for any purchase of in-game services. Game providers may terminate your account if you violate these terms and conditions. The provider is not responsible for any action taken against your account after the transaction.
6.2. The Customer may not use Avan.Market services as an escrow service. In case you are suspected of using Our Service as a form of escrow, the Company may withhold your funds for up to 24 hours to review the case. After that, the Company will make a decision on further co- operation with You.
6.3. You are responsible for any unauthorised access to your account and any of your relevant credentials at any time. The Company does not replace products and services that have been stolen or lost in any way. Once the Company has fulfilled the relevant transaction, the Company is released from all obligations. This includes partially completed transactions.
6.4. You hereby expressly agree that, to the maximum extent permitted by Applicable Law, neither Service Owner nor its affiliates will be liable to you, regardless of the basis or theory upon which the claim is based, for any damage or loss, including loss of business, revenue or profits, or loss of or damage to data, equipment or software (whether direct, indirect, punitive, actual, consequential, incidental, special, exemplary or otherwise) resulting therefrom:
6.5. You understand and agree that it is your responsibility to ensure that you comply with any legislation relevant to your country of residence in relation to your use of the Website.
6.6. The website owner does not warrant or represent that any information on the website is accurate or reliable, or that the website will be free of errors or viruses, that deficiencies will be corrected, or that the service or server that makes it available is free of viruses or other harmful components. Your use of the website and its services, any information, images or audio contained on or linked to the website is at your own risk.
6.7. If applicable law or the law of your country of residence does not permit all or any part of the above limitation of liability or exclusion of warranties or disclaimers of implied terms in contracts to apply to you, the limitations, exclusions and disclaimers will apply to you only to the extent permitted by applicable law.
6.8. Despite the website owner's good faith efforts to eliminate viruses from the website and to secure the network and technologies interacting with it, it is possible that one or more third parties may or will introduce malicious code or other viruses into the open source software and code underlying the website and/or create, conceal or exploit security vulnerabilities in the cloud services used by the website owner. Such events may affect the continued development, deployment or operation of the website.
6.9. There are risks associated with the use of the website, including but not limited to hardware, software and internet connection failure. Owner The website shall not be responsible for the correct and/or complete transmission of the information contained in any electronic communication or the electronic communication itself, nor for any irregularity, distortion or delay in its delivery or receipt, regardless of the cause.
6.10. Security measures have been implemented to ensure the safety and integrity of any services associated with the website. However, despite this, you recognise that information transmitted over the internet may be subject to unlawful access and monitoring.
SECTION 7. INTELLECTUAL PROPERTY RIGHTS
7.1. Any trademarks, logos, skins, artwork and other intellectual property (registered or unregistered) displayed on the Service belong to their respective owners and there is no implied licence to use them, unless otherwise provided by the respective owners. Said items may not be copied or imitated in whole or in part without the permission of the applicable owner. Reference to any products, services, processes or other information by name, trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by the owner website. The website owner therefore accepts no responsibility or liability for information (including images, logos, skins, trade marks, slogans, etc.) about its activities or those of third parties published on this website.
7.2. The Avan.Market logo and any Contractor product or service names, logos or slogans that may appear on the website or service are trademarks of the Contractor or our affiliates and may not be copied, imitated or used, in whole or in part, without our prior written permission. Customer may not use meta tags or other "hidden text" using "Avan.Market" or any other name, trademark or product or service name of us or our affiliates without our prior written permission. In addition, the look and feel of the website, including without limitation all page headers, custom graphics, button icons and scripts, are the service mark, trademark or trade name of the website owner and may not be copied, imitated or used, in whole or in part, without our prior written permission.
SECTION 8. MISCELLANEOUS
8.1. Termination and Suspension. Notwithstanding any provisions contained herein, the Service Owner reserves the right, without notice and in its sole discretion, to terminate these Terms, suspend your right to access the Website, and delete or deactivate your account and all related information and files without any liability to you, including, but not limited to, if you breach these Terms or if the Provider believes that you have committed fraud, negligence or other tortious behaviour. The Customer may terminate these Terms without notice by ceasing to use the website. All rights granted to you under these Terms will be immediately revoked upon the Website Owner's termination of these Terms or suspension of your access to the website. In the event of the occurrence of any force majeure event (as defined under "Miscellaneous"), breach of this Agreement or any other event that makes it commercially impractical to provide the services, the Website Owner may, in its sole discretion and without liability to you, with or without notice to you, suspend your access to all or part of its services or the Website.
8.2. Transfer of Rights. The Website Owner may, at its sole discretion, assign any of its rights and/or delegate its duties (including, but not limited to, all intellectual property rights in intellectual property relating to Avan.Market) to any third party at any time. You may not assign your rights or delegate your duties as a User website, and any transfer or delegation without the prior written consent of the Website Owner will be void.
8.3. Communication and Notices. Any communication relating to the performance and/or breach of these Terms and Conditions shall be made only through your email and the Website Owner's means of communication specified on the Website. The sole language of communication shall be English. The Website Owner may provide you with any notice under this Agreement by posting a notice on the Website or by sending an email to the email address associated with your account at the time. Notices provided by Website Owner by posting on the Website will be effective upon posting, and notices provided by Website Owner by email will be effective when such email is sent. It is your responsibility to keep your email address current. You will be deemed to have received any email sent to the email address associated with your account at the time the Website Owner sends such email, whether or not you actually receive or read the email.
8.4. Additional Assistance. You shall co-operate with and assist the Website Owner in connection with any investigation, inspection or request by any governmental authority. You shall promptly provide the Website Owner with any documents, certificates, records or other information it may request in connection with such investigation, inspection or request.
8.5. Force Majeure. The Website Owner shall not be liable for any loss or damage arising from any event beyond its reasonable control, including, but not limited to, flood, extraordinary weather conditions, earthquake or other natural disaster, fire, war, insurrection, riot, labour dispute, accident, government action, communications problems, power failure or equipment or software failure or any other cause beyond its reasonable control (each, a "Force Majeure Event").
AvanMarket LLC. 405632347 Georgia, Tbilisi city, Saburtalo district, Vazha-Pshavela avenue, N 29a, 0105 together with METRIKA GROUP LLC, INN: 9715377315, address 105005, Russian Federation, 105005, Moscow, Bakuninskaya str. 14 str. 1, floor 2, pom IV com 3.
Last update: 19.08.2024